- (4) Agility – intellectual fleetness of foot; adapt on the fly; fluidity; adapt to internal and external environment; be as good at Plans B, C, D, E as Plan A.
- (4) Listening – generative listening; discovery by listening and collaborative thinking; without it you cannot start the change journey; the client will tell you.
- (3) Confidence – positive body language, building it with client; attitude and behavior.
- (3) Facilitating – generative thinking with client to see possibilities; of collaborative learning process.
- (2) Questioning – requiring client to see themselves as they are and as they want to be; asking the right payoff questions.
- (2) Results – we are paid to produce; what the client is paying for.
- (2) Systems Approach – wear systems glasses.
- (2) Truthfulness – integrity; bring up the difficult issues
- (1) All of the following:
- Awareness
- Billable
- Chaos – comfort
- Clarity – of focus
- Communication – two way and ongoing
- Conceptual and global thinking Dialogue – around tough and delicate issues
- Directionally correct
- Expectations - clarifying
- Experience
- Extraction – of salient points from client… reading between the lines
- Faith
- Flexibility
- Gap analysis – utilization to implement needed changes
- Influencing
- Innovative solution – getting out of the safe zone
- Integrity
- Intentional – 100%, while radiating agility
- Journey – preparation and setting expectations with client
- Live and Practice Change – day in and day outObservation – includes active listening
- Opportunistic – there are opportunities durin this downturn
- Outcome – develop clear and concise with client
- Patience
- Perception
- Persistence
- Realism
- Reflexivity - reflect and help client make sense of change
- Saavy – navigation of the organization to get things implemented
- Seeing – really seeing and not force-fitting
- Sense-making – in complex situations
- Synthesis – process and activity
- Teamwork – collaboration
- Tenacity – in the real value of the end state
- Vision – ability to hold
- Wisdom – to see the truth
Can Social Architecture Fix Your Broken Change Program?
10 months ago
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